The Way Secret Filming Exposed a Multi-Million Pound Timeshare Scam

It has been described as a major scams of its type in the United Kingdom.

A total of 14 people have been found guilty for their part in a £28 million scheme to cheat over 3,500 timeshare investors.

The targets were desperate to get out of age-old holiday ownership agreements and sought out assistance.

A large number were aged between 60 and 80. In excess of 500 of them lost more than £10,000, and a single victim transferred in excess of £80,000.

Those affected were exposed to high-pressure sales meetings lasting up to six hours. They were left out of pocket, owning valueless fake "credits" and continued to be trapped in costly holiday ownership agreements they frequently were unable to use.

The Firm Behind the Deception

The firm at the centre of the scam was the organization in question. They collected clients' cash to finance the owners' lavish lifestyle of exclusive education, high-end properties and private jets.

The leader at the top of the organization, the main defendant, was given a seven and a half year jail time in January for conspiracy to defraud.

In the latest development, his spouse one of the co-defendants was one of the final three to hear their sentences.

She was given a two-year deferred imprisonment at Southwark Crown Court after admitting illegal fund handling.

The outcome represents a lengthy process and marks a major victory for the people who spoke out, the law enforcement and prosecutors.

How the Probe Began

I first heard about the firm came in the summer of 2016. The position was in the reporting team of a broadcasting service, producing documentary programmes.

A acquaintance mentioned that his parent had taken over the use of a holiday property in the Spanish coast and, after decades of vacations, had begun looking to terminate the agreement.

It should be noted how common holiday ownership had become with UK travelers in the 1980s and 1990s.

Vacation properties allowed families to access the equivalent unit each season, or trade their weeks with fellow investors who had units in alternative destinations. About 600,000 holiday enthusiasts seized that opportunity.

The first timeshare rush was linked to a many accounts about rip-off merchants mis-selling units. They appeared frequently on public interest broadcasts.

The common timeshare contract bound owners for long periods.

In that period, those holders who had used their assigned property in the resort for 20 or 30 years were advancing in years, and many were hoping to wave goodbye to their timeshares.

Several had reduced ability to travel and found it difficult to access their units. A few just thought they'd got all they wanted from them. And others had passed away, in many cases bequeathing their loved ones to inherit the contracts - plus their annual payments and service charges.

The Investigation Develops

It was at this point the family member had been placed. She looked online for options and found the company, a enterprise whose website promised to release her from her agreement.

However, having paid a fee and scheduled a consultation with them, her relatives smelled a rat.

Further research showed hundreds of people reporting they had paid money and achieved no result from the service. Indeed, they had suffered financially. Substantial amounts.

The investigative unit commenced probing what was going on. It soon emerged that there were questionable operators working within the vacation property industry.

An attorney had numerous client reports preparing to take action against the company.

The team interviewed clients who had used the firm and they all told the same story. They thought the company would purchase their timeshare from them but when they went to a consultation (for which they paid up front) they were advised there was no re-sale value.

In place of that, they were persuaded - in fact compelled - to invest additional funds investing in "Monster Rewards", associated with the business's umbrella group, Monster Travel.

The nature of these rewards was rather ambiguous. They seemed similar to a form of credit, giving access to cheaper vacations and amenities and shopping deals.

And they were apparently "exchangeable with additional holders, at a future date.

Committing funds up front now would lead to an long-term benefit that would cover the company's charges and leave the timeshare holder in profit, released finally from their burdensome agreement.

An unrealistic promise? Well, yes.

A 'Deceptive Tactic'

If these accounts were true, this was a major deception.

This is known as a "deceptive marketing."

Someone - in this case SMT - "baits" the consumer by marketing a defined offering and then claim it is unavailable, steering the individual towards another, inferior offering.

That's illegal. Armed with all the accounts we had gathered, we made the case to covertly record one of the organization's sessions.

Such an operation demands time, effort, and strong justifications for why this is the sole method to gather the evidence necessary to prove wrongdoing.

Armed with that permission, our small team set up a appointment with one of the organization's staff in the location.

Pretending to be a member of the public hoping to help his mother released from her timeshare contract|holiday ownership agreement

Aaron Paul
Aaron Paul

A tech enthusiast and reviewer with over a decade of experience covering consumer electronics and emerging technologies across the UK market.